First Level Managers 2.0 - Leading in the New Normal

February 01, 2021 - February 02, 2021

Manila, Philippines


Click an image to zoom. First Level Managers 2.0 - Leading in the New Normal

EVENT #: 70110


How do you lead in a post-pandemic world? This course enables you to have the basic leadership knowledge and skills needed in the new normal

How do you lead in a post-pandemic world? How do you manage a remote staff and ensure productivity? Will my leadership skills still produce the same results as before? These questions and so much more will be discussed in this updated course built for new and upcoming leaders of organizations. First Level Managers 2.0 is designed to help you navigate in this uncharted environment and help you establish emergent practices to enable you to be successful.

This two-session course is ideal for supervisors, managers, and business leaders who need to reorient their leadership skills and understand the changes needed to be brought about by the new normal. It focuses on the operational and people aspects of managing organizations.

This course is delivered as an online classroom plus offline work to maximize learning without the need to be physically present.

At the end of this course, participants should be able to

-Describe what a leader is and the role of the leader

-Describe the challenges faced by leaders in this new normal

-Determine activities to overcome obstacles faced in this new normal

-Identify non-value adding activities that can be removed in the operations

-Determine the appropriate metrics that can be used in today’s operations

-Improve the level of communications to enable organizations to better succeed

Course Outline

Session 1 - Leading People in the New Normal

What is leadership again?

-The role of a Leader – V.A.E.

-Leadership is a circle

-Leadership styles and your leadership brand

Challenges in the new normal

-Volatility, Uncertainty, Complexity, and Ambiguity

-Remote working and Lack of visibility

-Managing Productivity


Overcoming Obstacles

-Trust-based Leadership

-A higher dose of Empathy

-Creating Safe Spaces

-How to get people to follow you (Forms of Power)

-Managing Conflict


-People Management Retrospective

Session 2 - Managing Operations

Outcomes-based Operations

-Creating an atomic organizational structure

-Screw Productivity! Focus on the customer’s needs

-Essentials only. Remove non-value-adding activities.

-Online Activity – The remote workforce

Measuring Performance

-Measurement breeds behavior

-Essentials only. Remove non-value-adding measurements

-Focus on collaboration not competition

Strengthening Communications

-Creating individual and team cadence

-Mimicking an office setting

-Establishing communication tools

-Communicating V.A.E. – your leadership mandate

Course Duration

-2 days (1 three-hour online session per day plus individual assignments)

Course Prerequisites

-Participants must have stable access to the internet (preferably via DSL connection or better)

-Participants must have access to the internet through a desktop or laptop computer. The use of handheld devices such as mobile phones/tablets might impede the ability to participate effectively.

Delivery Methodologies

-Online Lecture and Discussion

-Individual Assignments

This course is recommended for

-Supervisors and Managers

-High potential employees being earmarked for management positions

-Business Leaders who want to know how to lead in the new normal.

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Manila, Philippines
February 01, 2021 to February 02, 2021